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You can contact shaw to refresh your receiver remotely.  If that doesn't work there may be a hardware problem. Generally with Shaw if it is only some channels, the LNB is the most likely source of the problem.

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All Shaw Direct receivers will work with either the 60E or 75E dish and lnb.  If you are upgrading to the new xKu LNB from the old 2 satellite LNB, you will need to contact Shaw Direct to update your account.

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