You are here: Home > Thuraya > Support > Thuraya IP FAQs
Thuraya IP FAQs


Q: What is the Thuraya IP?
A: Thuraya IP is a reliable, affordable, portable, broadband data solution. Using an A5-sized, compact, light weight terminal, it is especially useful if you require reliable internet access in areas with inadequate terrestrial infrastructure.
The service is available throughout Thuraya’s vast coverage area spanning more than 140 countries across Asia, Africa, Australia, the Middle East and Europe.
The service is based on Internet Protocol (IP) and offers broadband data solution on Shared Mode or Dedicated Mode.
 
Q: Where is the service available?
A: The Thuraya satellite footprint covers more than 140 countries across Asia, Africa, Australia, the Middle East and Europe.
 
Q: What are the types of services available on Thuraya IP?
A: There are two types of broadband data services available: standard IP and streaming IP.
Standard IP: Also called Background IP or VBR (Variable Bit Rate), this service offers up to 444 kbps data connectivity on shared mode or best effort basis.
Streaming IP: Also called CBR (Constant Bit Rate), this service offers dedicated data connectivity ranging from 16 to 384 kbps.
 
Q: What types of external antennas are available?
A: Multiple types of external antennas are available to achieve the maximum throughput on Thuraya IP. These antennas cater to the needs of various market segments for land, vehicle and maritime applications.
Fixed Panel Antenna
This is a large flat panel antenna, designed to be permanently fixed onto a building or similar standing structure.
Portable Flat Panel Antenna
This is a lightweight, compact flat panel antenna, suitable for mobile applications on land.
Vehicle Antenna
Compact and light in weight, Thuraya’s 2-axis tracking vehicle antenna can be used on any land vehicle. We also provide a magnetic mounting kit, enabling the vehicle antenna to be securely mounted on your vehicle.
 
Q: Do I need to use an external antenna with Thuraya IP?
A: Thuraya IP can be used either with or without an external antenna. It has an inbuilt antenna which can be used for standard IP connectivity of up to 444 kbps on the downlink. The internal antenna can also be used for streaming IP uplink connectivity of up to 256 kbps. The details of the bandwidth available and the antenna used are as follows:
  Thuraya IP Data Capabilities      Transmit      Receive
  Standard IP       Without External Antenna       202 kbps       Up to 444 kbps
  With External Antenna       Up to 404 kbps       Up to 444 kbps
  Streaming IP       Without External Antenna       16, 32, 64, 128, 256   kbps       16, 32, 64, 128, 256   kbps
  With External Antenna       16, 32, 64, 128, 256, 384   kbps       16, 32, 64, 128, 256, 384   kbps
 
Q: Do I need to use an external antenna to get the highest bandwidth?
A: Yes, to get the maximum bandwidth (uplink/downlink), as detailed in the table below, the external antenna has to be used.
  Thuraya IP Data Capabilities      Transmit      Receive
  Standard IP       Without External Antenna       202 kbps       Up to 444 kbps
  With External Antenna       Up to 404 kbps       Up to 444 kbps
  Streaming IP       Without External Antenna       16, 32, 64, 128, 256   kbps       16, 32, 64, 128, 256   kbps
  With External Antenna       16, 32, 64, 128, 256, 384   kbps       16, 32, 64, 128, 256, 384   kbps
 
Q: What cable is needed for the antenna, and what is its maximum length?
A: The antenna comes with a cable, connectors and the mounting kits, if required. The length of the cable varies with the type of the antenna used. For example, the length of the standard cable for EA 1426 is 10m, whereas for EA 1535 it is less than 30cm because the antenna is mounted on to the Thuraya IP terminal.
 
Q: What are the key communication activities that Thuraya IP supports?
A: Broadband internet access, email, web mail, web browsing, Virtual Private Network (VPN), File transfer (FTP), video conferencing, video streaming, corporate intranet and e-commerce.
 
Q: What kind of hardware do I need to access the service?
A: Thuraya IP satellite IP modem (portable, light weight, plug-and-play device) and a Thuraya IP SIM card.
Simply connect the terminal to a notebook or a desktop PC via an Ethernet connection, USB Connection or WLAN, and you are online.
 
Q: How is the service available to me?
A: The service is available to you through Thuraya IP Service Providers.
 
Q: What is Thuraya IP’s Quality of Service?
A: Thuraya IP offers two types of Quality of Service (QoS):
 
Q: What are the uplink and downlink bandwidth options available on streaming IP?
A: Streaming IP offers numerous uplink/downlink bandwidth options. It offers unmatched flexibility of variable uplink and downlink streaming bandwidth to suit any type of dedicated bandwidth requirement.
For example, a media customer who wants to cover a live event will demand the best possible uplink bandwidth at 384 kbps. On the downlink, however, they may not require huge bandwidth, and so may settle for 64 kbps or 128 kbps. This results in a huge cost saving.
You can choose any combination from the uplink/downlink matrix provided below:
Uplink / Downlink Bandwidth (kbps)     16     32     64     128     256     384
  16          16     /16         32     /32         64     /16         128     /16         256     /16         384     /16
  32          16     /32         32     /32         64     /32         128    /32         256     /32         384     /32
  64         16     /64         32     /64         64     /64         128     /64         256     /64         384     /64
  128         16     /128         32     /128         64     /128         128     /128         256     /128         384     /128
  256         16     /256         32     /256         64     /256         128     /256         256     /256         384     /256
384         16     /384         32     /384         64     /384         128     /384         256     /384         384     /384