May 3, 2013 - Service from our gateway in Peru has been suspended as of May 2, 2013 and as such, Globalstar customers may not be able to successfully use their devices in this area.
It is Globalstar's full intention to re-establish a Gateway in the area to maximize and continue service in this region as soon as possible. No timetable has been determined for this to occur.
We apologize to anyone who may be affected by this service disruption.
Ongoing updates will be posted to Globalstar.com as they become available.
IMPORTANT INFORMATION Concerning the Globalstar Satellite Constellation
Two-Way Voice and Duplex Data Services - Temporary Limitations
As previously announced, Globalstar first-generation satellites primarily launched between 1999 and 2001 are experiencing an anomaly resulting in degraded performance of the amplifiers for the S-band satellite communications antenna. The anomaly is adversely affecting two-way voice and data services. Customer service continues to be available, but at certain times at any given location it may take longer to establish calls and the duration of calls may be limited. Until the new second-generation Globalstar satellite constellation(see Second Generation Satellite Update below) is operational, Globalstar is offering its customers a web-based Call Times Tool, on its customer Internet sites, which subscribers may use to predict when one or more unaffected satellites will be overhead at any specific geographic location.
Simplex Data and Asset Tracking Services – Fully Operational
The Globalstar constellation is completely stable and fully operational in supporting Globalstar Simplex data satellite products and asset tracking services. Recent monitoring tests indicate that the Simplex data network is currently operating at a successful transmission rate of greater than 99 percent. And because Globalstar's Simplex data products are also designed to work with the second-generation satellite constellation, they are expected to provide customers with years of high quality reliable service well into the next decade and beyond.
2007 Spare Satellites Launches
In 2007 Globalstar launched eight spare satellites for its existing constellation with a view to reducing the gaps in its two-way voice and data services pending commercial availability of its second-generation satellite constellation. These eight satellites will also be integrated into the Company's second-generation constellation which was contracted for in late 2006.
New Globalstar Second Generation Satellite Update
In October of 2010 Globalstar began deployment of its new second-generation satellite constellation designed to restore its industry leading commercial voice and duplex data services.
Three of four scheduled launches of six new second-generation satellites per launch, were successfully conducted in late 2010 and in 2011 with the most recent launch taking place on December 28, 2011. The fourth launch is expected in 2012. All four launches are being conducted by launch services provider Arianespace, using the reliable Soyuz launch vehicle at the Baikonur Cosmodrome in Kazakhstan. Globalstar plans to integrate the new second-generation satellites with the first-generation satellites that were launched in 2007, to form its new second-generation constellation.
Once the new Globalstar satellites are in operational orbit and the gateway ground stations are activated, the most immediate service improvement will benefit those customers who use the Company's voice and Duplex data services. With each subsequent launch, customers can expect a progressive return to high reliability and service quality.
The new second-generation satellites are designed to support Globalstar's current lineup of mobile satellite telephones, Duplex and Simplex data products and services including the Company's lineup of SPOT retail consumer products.