Click here for an overview of Iridium data services.
Can any items within the Data Kit be purchased separately?
Yes. Iridium Data Services are available on all Iridium phones (except for Kyocera).
Can I dial into my Internet Service Provider using an Iridium phone?
Yes, you can dial into your Internet Service Provider (ISP) using Dial-up Data. For greater reliability, utilize an access phone number in the greater Phoenix, Arizona, USA area. You may want to contact your ISP to verify that they support connections at 2400 baud.
Can I make a dial-up call using my Palm Pilot?
No. Palm Pilots and other PDAs are not supported.
Is there any way to increase the speed while downloading web pages?
To improve data transfer rates, configure your browser to NOT download pictures, animations or sound.
Why do some web pages take a long time to download?
This slowdown is usually caused by images on web pages. Remember, your Iridium data connection is not as fast as the landline connections to which you may be accustomed. Configure your browser NOT to automatically download images. See the Application Notes document for further assistance.
Can I send Short Burst Data messages with the 9555 handset?
Yes, it is possible to send/receive Short Burst Data (SBD) messages via the 9555. Your account will need to be provisioned to send/receive SBD messages, which can be sent via Direct IP, email or directly to another SBD device.
Can I use Google Earth with Iridium Data services?
Since Google Earth is very graphic intensive, it is not recommended for use with the Iridium data service.
Can I use my existing Iridium phone for a data call?
Iridium Data Services are available on all Iridium phones (except for Kyocera).
Can I use my Kyocera phone to make Iridium World Data Service calls?
No. Kyocera phones cannot be used to make data calls.
Do I need a special modem driver to make an Iridium Data call?
No. Most operating systems provide basic dial up networking modems that can be used with Iridium data connections. If using Windows select the Standard 19200 bps modem. The Iridium Direct Internet 2.0 software also provides a specialized Iridium modem that can be used as well.
Does Iridium support high-speed VSAT systems?
The Iridium Direct Internet and Dial-Up data services provide data speeds between 2.4 to 10 Kbps. If you are looking to transfer large files or higher data speeds the Iridium Open Port service provides data rates between 10Kbps and 128Kpbs. Further information on our Open port service can be found here.
How do I send data with handhelds such as Palm or iPAQ devices?
Iridium does not formally support connection between our hardware and a handheld/PDA. We recommended that you connect to a laptop computer to send compressed images via email. Additional information about our Data services can be found at: http://iridium.com/support/data/data.php
How do I use the 9555 as a modem in a dial-up configuration on my computer?
First, install the USB driver for the 9555. Once the driver is installed, the 9555 must be created as a new modem for the computer to dial through.
1) Open the Control Panel
2) Select "Phone and Modem Options"
3) Select the "Modems" tab and click "Add"
4) Check "Don't detect my modem", then click "Next"
5) From the Manufacturers list, highlight "Standard Modem Types"
6) In the right pane, click "Standard 19200 bps Modem," then click "Next"
7) Click the "Selected Ports" button. Click on the COM Port where the 9555 is installed (e.g., COM3), then click "Next" 8) Click "Finish" Once the 9555 is designated as a modem, it will be available to use for any dial-up configuration on the computer.
Is there any way to connect Iridium to a Mac computer?
Iridium Data Services are supported and can be run on a computer using the Windows XP Operating System as well as Windows 95, 98, ME, NT 4.0 and 2000. Iridium does not formally support data connection to a Mac. The following link provides an unsupported alternative for Mac users. These unsupported instructions are for the 9505 and 9505A models only. No solution has been documented for the 9555 - http://www.mailasail.com/Support/IridiumOnMac. Any questions should be submitted to MailASail: email@example.com.
What is included in the Iridium Data Kit?
The Iridium Data Kit contains: Data adapter; Serial cable (9-pin, M/F); Stand; Iridium World Data Services CD; Neoprene carrying case. The 9555 uses USB connectivity for data services, which is included with the basic 9555 kit.
What is the difference between Dial-Up Data and Direct Internet Data?
Dial-Up Data allows a user to connect directly to their Internet Service Provider or a Corporate Network. Direct Internet Data connects the user directly to the Internet through the Iridium Gateway.
What is the rate of speed for each Iridium Data Service?
Dial-Up Data is capable of 2.4 Kbps; Direct Internet Data is capable of up to 10 Kbps with compression.
Data Services (Direct Internet)
Where can I find the Direct Internet 2.0 Software download?
Does Iridium Dial-Up Data Service support Apple Macintosh computers?
Does Iridium recommend any specific Internet Service Provider?
How do I connect a USB computer to the serial port of my phone?
How do I make sure my modem properties are set to the correct values (Windows 2000)?
How do I make sure my modem properties are set to the correct values (Windows 95/98/ME/NT)?
My handset says "Data Call in Progress," but nothing seems to happen. What is causing this problem?
My handset seems to stop tranferring data while connected. How do I fix this problem?
My phone is registered but I can't establish a dial-up data connection. How do I fix this problem?
Why do I have difficulty maintaining a connection to certain ISPs?
Why do I sometimes have difficulty completing dial-up data calls to countries outside of North America?
Can I still use Direct Internet 2?
Can I still use the DI 1.0 software?
Can I use a USB to serial adapter with DI 2.0?
Can I use the Direct Internet 2.0 software on my PDA?
Can I use the Direct Internet 3 Dial-Up Network Connection to access RUDICS?
Can I use the Direct Internet 3 software on my PDA?
Do I have to uninstall the Direct Internet 2.0 software?
Do I need any special equipment to use DI 2.0?
Do I need any special equipment to use Direct Internet 3?
Do I need to configure the DI 2.0 software with a special number to dial?
Do I need to configure the Direct Internet 3 with a special number to dial?
Do I need to use the Data Modem Menu on my Iridium 9555 phone to use Direct... Does Direct Internet 3 software work in a Macintosh Environment?
Does the Direct Internet 2.0 software work with Apple Macintosh computers?
How do I connect to Direct Internet 3 from another COM port on my PC?
How do I correctly uninstall Direct Internet 2.0 Web Accelerator?
How do I obtain direct Internet Software?
How do I uninstall the Direct Internet 2.0 software?
How much does the DI 2.0 software cost?
How much does the Direct Internet 3 software cost?...
I have a Direct Internet 2. Do I need to upgrade to Direct Internet 3?
Is Direct Internet 2.0 supported on Windows Vista?
My handset seems to stop transferring data while connected. What is causing this problem?
My phone is registered but I can't make a Direct Internet connection. How do I fix this problem?
What are the system requirements for DI 2.0?
What are the system requirements for Direct Internet 3?
What are the usage costs for DI 2.0?
What are the usage costs for Direct Internet 3?
What browsers are supported by Direct Internet 3?
What do I need to use Direct Internet 3?
What if I am not using a protocol that DI 2.0 accelerates? Will it still work?
What if I am not using a protocol that Direct Internet 3 accelerates, will it...
What is accelerated in Direct Internet 3?
What is Direct Internet 2.0?
What is Direct Internet 3?
What is the difference between RUDICS and Direct Internet 3?
What operating systems are supported by Direct Internet 3?
What other features does Direct Internet 2.0 offer?
What protocols does DI 2.0 accelerate?
What protocols does Direct Internet 3 accelerate?
When Direct Internet 2.0 Web Accelerator starts, a dialog appears warning that another application is using port 25 or port 110. What does this message mean?
When should I upgrade to Direct Internet 3?
Where can I find more detailed information or troubleshooting tips for Direct...
Where can I find the Direct Internet 2.0 Software download?
Where can I get the Direct Internet 3 software?...
Which browsers is DI 2.0 compatible with?
Which e-mail programs are supported by Direct Internet 3?
Which email programs is DI 2.0 compatible with?
Which operating systems can DI 2.0 be installed on?
Which phones can use Direct Internet 2.0?
Which phones can use Direct Internet 3?
Why are email and FTP acceleration disabled when installing Direct Internet 2.0 Web Accelerator?
Why are email and FTP acceleration disabled when installing Direct Internet 3 Web Accelerator?
Why can't I open specific websites when Web Accelerator is enabled?
Why do I need Direct Internet 2.0?
Why do I need Direct Internet 3 software?
Why do some Java applets (such as games on www.pogo.com) not work when using Web Accelerator?
Why do some Java applets (such as games on www.pogo.com) not work when...
Why does my Internet connection keep dropping while I am using Direct Internet?
Why does my Internet connection keep dropping while I am using Direct...
Why is Iridium replacing Direct Internet 2?
Why is my phone registered but I canít make a Direct Internet 3 connection?
Why is web browsing faster in Direct Internet 3 than Direct Internet 2?
Will Iridium provide an email service with Direct Internet 2.0?
I have been using D 1.0. Can I get my money back for the DI 1.0 software?
Why is Iridium replacing DI1.0?
I have DI 1.0. Do I need to upgrade to DI 2.0?